> For the complete documentation index, see [llms.txt](https://info.askmyfi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://info.askmyfi.com/legal-and-regulatory/grievance-redressal-mechanism.md). # Grievance Redressal Mechanism ### Steps to Follow: · Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on [help@askmyfi.com.](mailto:help@askmyfi.com) Alternatively, the Investor may call on +91 9867767406 · A letter may also be written with their query/complaint and posted at the below mentioned address: 601, Pinnacle House Plot No 604, TPS Ill Bandra, P.D. Hinduja Road, Bandra West, Mumbai, 400050. · Clients can write to the Investment Adviser at only if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor. · In case you are not satisfied with our response you can lodge your grievance with SEBI at or you may also write to any of the offices of SEBI. · ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE\_IAD-l/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market". A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - *** *CIN Number - U62099MH2023PTC409470* *MyFi Fintech Advisory Services Private Limited - Investment Advisory Unit (Separately Identifiable Unit) : is the holding Company which is registered with Securities Exchange Board of India as an investment advisor under SEBI (Investment Advisors) Regulations, 2073 ("IA regulations") vide registration no. INA000079099 and is in the services and/or products, related to all kinds of financial/ financial technology services, by using technology or otherwise, including but not limited to wealth management, financial technologies, investment advisory services, financial advice, financial analytics, and financial information.* *MyFi Fintech Advisory Services Private Limited - Investment Advisory Unit (Separately Identifiable Unit) Trade Name: MyFi. SEBI RIA Registration No: INA000019099. BASL Registration No: 7936. Type of Registration: Non-Individual. Validity of registration: May 6, 2024 - Perpetual. Address: 601, 6th Floor, Pinnacle House Plot No 604,TPS Ill Bandra, P.D. Hinduja Road, Bandra West, Mumbai, 400050. Corresponding SEBI local office address: Securities and Exchange Board of India, SEBI Bhavan 11, Plot No: C7, "G" Block, Bandra Kurla Complex, Bandra (East), Mumbai-400057. Principal Officer details: Mr. Uttung Bharat Malkan, Email id:* [*principal.officer@askmyfi.com;*](mailto:principal.officer@askmyfi.com) *Compliance Officer: Mr. Kiran Padman Nambiar, Email id:* [*compliance.officer@askmyfi.com.*](mailto:compliance.officer@askmyfi.com) *Contact No. 9867767406.* *Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, membership of BASL and certification from National Institute of Securities Markets (NISM) in no way guarantee performance of the intermediary or provide any assurance of returns to investors.* *MyFi Fintech Advisory Services Private Limited makes no warranties or representations, express or implied, on products and services offered through the platform. It accepts no liability for any damages or losses, however, caused in connection with the use of, or on the reliance of its advisory or related services.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://info.askmyfi.com/legal-and-regulatory/grievance-redressal-mechanism.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.